FAQs

Simply browse our selection of products, select the items you wish to purchase, customise them as required by adding your names, dates, details etc, simply add to cart, proceed to checkout and wait for your design proof within the next 48-72 hours.

Please allow at least 48-72 hours for a response from our team, we are busy preparing your digital proofs or compiling your supplied information.  We will email you via the supplied email address given in the ordering stage.  If you have not heard back after this time frame, always check your junk folder or simply email us with your order number and we will get back to you asap.

You sure will!  We always email you a digital design proof including your colours and wording for final approval.  Nothing gets printed unless the customer has signed off on the final look.

Yes of course! For the options that are customisable you will see a range of colour
swatches to choose from, simply choose this and your desired text colour and we will send you a design proof to approve.

We have a strict 4 week period for turnaround time, from placing to the order to receiving.  In most cases you will receive your items before the 4 week mark, but this timeframe allows enough production and delivery time before your desired date or event.  Please ensure you order at least 4 weeks out from your event, we do not take responsibility for items not being received within 4 weeks from placing your order.

Hooray! Once your payment has been successful, you will receive a design proof within the next
48-72 hours with your product, including all the information you have provided for it.  A final written approval will be required before proceeding to production.

Unfortunately not.  Our T&C’s outline that we do not offer refunds under change of mind circumstances.  All orders once paid for via the website cannot be cancelled, we strongly advise you carefully select your options before proceeding to payment.  Our Terms & Conditions can be read here and you also agree to this checkbox before placing your order.

Not at all!  While we have the option to add envelopes to any invitation order,  you can simply just buy packs of envelopes by themselves without needing to place an invitation order.  Choose from a wide range of colours and the option of printing on the front and back too! Envelopes are located under the “wedding” category

We’ve designed our templates to take the indecisiveness out of stationary designing and cancel out the back and forth between designer and customer.  All of our templates are carefully created and designed to suit the theme. We do offer customisation of the paper colour, text colour, wording/dates etc and photos if the template includes this, so
that the process is seamless and easy to order.

Don’t stress! If you can’t fit all your details on the website, you can send them separately to us after placing your order, and we will make sure to include this in your design proof.  You can always add notes to your order to let us know wording is to follow.  Email us with your order # at hello@pepastudios.com.au

You can download our spreadsheet to fill in all your guests’ names found in the "help guide" section at the bottom of the website. Sim ply download, fill out, save and upload via the upload section when placing your order. alternatively you can email your list to us separately once you’ve placed your order.  Email us hello@pepastudios.com.au with your name and order # and attach your list.

Of course! If your desired text colour isn’t on the options to choose from (eg: a dark pink instead of light pink) simply write this in the notes and we’ll include this in your design proof.  Some paper colours may not allow some ink colours to be printed onto, but we will always advise you of this in the proofing stage.

Currently we are not servicing overseas customers ☹ but we will be soon!
If you have a specific item you like, send us an email and we will try our hardest to accommodate you based on shipping location.

Unfortunately viewing on screens vs in person will always have a slight variation no matter how close an item is colour matched.  While we take great efforts to match colours as close as possible, please be aware viewing on screens is different to what has been printed, and viewed in different lights and screens will always have a slight variation in colour.  Please read our T&C’s for more info on colour.

We can! Our default templates and products have been priced for single-sided printing , but you can simply add on the option of printing on the other side by clicking the checkbox for double sided printing on each product.

Our strict turnaround time is always atleast 4 weeks from your event date, but depending on our circumstances we may be able to provide a faster turnaround for an extra fee on top.  However please always email first to check before placing your order, as we don’t offer refunds or cancellations once paid.
If a customer chooses to order within 4 weeks of their desired event date, we do not take any responsibility for items not arriving before the 4 weeks.  We always encourage to order at least 4 weeks out from your event to ensure enough time.

It is the customers responsibility to ensure they are sending correct and accurate information to us. We will proof exactly how it is supplied to us.  Once the digital proof is sent to you to approve, it is the customers responsibility to check all details, spelling, names, grammar etc and give final approval or provide changes.  Pepa Studios does not take responsibility for mistakes in supplied wording.  Once final approval is given we cannot make any changes after this.

Any re-prints required will be at the customers expense.